REFUNDS & RETURNS

Because Space Treats sells food products, we generally cannot accept returns of opened, used, or shipped food items. If something is wrong with your order, contact us and we will do our best to make it right.

Contact window

Email hello@space-treats.com within 14 days of delivery with your order number, a description of the issue, and photos if the item arrived damaged, stale, leaking, incorrect, or incomplete.

Damaged, wrong, missing, or stale items

If we confirm that your order arrived damaged, incorrect, incomplete, or otherwise not as expected, we may offer a replacement, store credit, or refund. We may ask you to keep the packaging while we review the issue with the carrier or fulfillment process.

Food returns

For food safety reasons, opened or shipped edible products cannot be returned for resale. Do not mail food products back unless we specifically ask you to do so.

Cancellations

Unshipped orders can usually be cancelled within 12 hours of purchase. After that, the order may already be packed or handed to the carrier. If we can cancel before shipment, we will refund the cancelled items to the original payment method.

Lost or delayed packages

If tracking shows delivered but you cannot find the package, check the delivery area, mailbox, building office, neighbours, and carrier notices. Carriers sometimes mark packages delivered early; please allow up to 48 hours. If it is still missing, contact us and we will review replacement or refund options.

Refund timing

Approved refunds are sent to the original payment method. Most banks and card issuers post refunds within 5–10 business days after processing, but timing is controlled by the payment provider and your financial institution.

Consumer rights

This policy does not limit any non-waivable rights you may have under applicable Canadian consumer protection laws.

Last updated: May 16, 2026